Refunds Policy

1. Introduction

At AutoAI Flow, we are committed to providing high-quality AI-powered business automation solutions and ensuring your satisfaction with our platform and services. This Refunds Policy outlines the terms and conditions for requesting refunds, cancellations, and credits for purchases made on our platform or for our services.

Please read this policy carefully before making a purchase. By purchasing any product or service from AutoAI Flow, you agree to the terms of this Refunds Policy.

2. Subscription-Based Services

2.1 Subscription Cancellation

You may cancel your subscription at any time by accessing your account settings on our platform or by contacting our customer support team. Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing periods
• No refund will be issued for the current billing period unless specified otherwise in this policy

2.2 Trial Period Refunds

If you cancel your subscription within the trial period (if applicable to your plan):

• No charge will be made to your payment method if you cancel before the trial period ends
• If you were charged immediately upon signing up for a trial, you will receive a full refund if you cancel before the trial period ends

3. Refund Eligibility for Subscription Services

3.1 Standard Refund Period

For subscription services, you may be eligible for a full or partial refund if:

• The refund request is submitted within 14 days of the initial purchase or the most recent renewal
• The service has not been used extensively (defined as less than 20% of available features or resources)
• You encountered technical issues that our support team was unable to resolve within a reasonable timeframe

3.2 Pro-Rated Refunds

For annual subscriptions, we may offer pro-rated refunds at our discretion based on the unused portion of your subscription term if you meet the following criteria:

• You have been subscribed for more than 30 days
• You are cancelling due to a substantial change in our services or terms
• You are experiencing extended service issues that we cannot resolve

Pro-rated refunds will be calculated based on the number of full months remaining in your subscription term after deducting any discounts received for annual billing.

3.3 Automatic Renewal Charges

If your subscription was automatically renewed and you request a refund within 7 days of the renewal date, we may provide a full refund for that renewal period, provided you have not used the service during that period.

4. Enterprise Services and Custom Solutions

4.1 Enterprise Agreements

For enterprise-level agreements and custom solutions, refund terms are governed by the specific terms outlined in your signed agreement with AutoAI Flow. Generally:

• Setup fees and implementation costs are typically non-refundable once work has commenced
• Service fees may be refundable according to the terms specified in your agreement
• Customization work that has been delivered and accepted is non-refundable

4.2 Professional Services

For professional services such as consulting, training, or implementation services:

• Services that have not yet been delivered may be eligible for a full refund minus any non-recoverable costs already incurred
• Services that have been partially delivered may be eligible for a partial refund at our discretion
• Services that have been fully delivered are generally non-refundable unless specified otherwise in your service agreement

5. Circumstances Not Eligible for Refunds

The following situations are generally not eligible for refunds:

• After the 14-day refund period has expired (for standard subscriptions)
• If you have violated our Terms of Use or other policies
• For unused services or features that were available to you
• If the service was used extensively (more than 20% of available features or resources)
• If you purchased the service through a third-party marketplace or reseller (in which case their refund policy applies)
• For charges related to additional resources or overages beyond your subscription plan
• If service issues were caused by your systems, data, or use of the platform in ways inconsistent with our documentation

6. How to Request a Refund

To request a refund, please follow these steps:

1. Log into your AutoAI Flow account and navigate to the billing section
2. Locate the subscription or purchase for which you want a refund
3. Click on "Request Refund" or similar option (if available)
4. If the option is not available or for enterprise customers, contact our support team at [email protected]

Please include the following information in your refund request:

• Account information (email address and company name)
• Order number or subscription ID
• Reason for the refund request
• Any relevant documentation supporting your request (e.g., communication with support regarding unresolved issues)

7. Refund Processing

7.1 Review Process

Once we receive your refund request:

• We will acknowledge receipt of your request within 2 business days
• Our team will review your request based on the criteria outlined in this policy
• We will notify you of our decision typically within 5-10 business days

7.2 Approved Refunds

If your refund is approved:

• Refunds will be processed using the original payment method whenever possible
• The time required for the refund to appear in your account depends on your payment provider (typically 5-10 business days)
• For payments made via bank transfer or methods that cannot be refunded directly, we may issue the refund via an alternative method

7.3 Credits

In some cases, we may offer account credits instead of monetary refunds:

• Credits can be applied to future purchases or subscription renewals
• Credits do not expire unless otherwise specified
• Credits are non-transferable and have no cash value

8. Special Circumstances

We understand that special circumstances may arise. If you experience a major life event, business disruption, or other extraordinary situation that prevents you from using our services, please contact us. We will review these situations on a case-by-case basis and may offer solutions such as:

• Extended subscription period
• Temporary account suspension with credit for unused time
• Partial refunds or credits
• Transfer of the subscription to another account or organization

9. Chargebacks

We strongly encourage you to contact us directly to resolve any billing issues before initiating a chargeback through your payment provider. Unauthorized chargebacks may result in:

• Immediate suspension of your account and services
• Additional fees or penalties
• Ineligibility for future refunds or services

10. Changes to this Policy

We reserve the right to modify this Refunds Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to regularly review this policy to stay informed about our refund practices.

Changes to the Refunds Policy will only apply to purchases made after the change is posted.

11. Contact Us

If you have any questions or concerns about our Refunds Policy, please contact us at: